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Pick 'n Pay Complaint to Compliment



SUPPLIER Pick 'n Pay INDUSTRY Retail
BRANCH/AREA Greenstone COUNTRY South Africa
TIME / DATE 22:41 Mon 8 Feb PERSON RESPONSIBLE Manager
CUSTOMER wernerab View all reports by user
0
6
PROBLEM Selling Products without update Facilities
HEADLINE Enzer GPS bought but there is no update Facility
THE INCIDENT
Wed 3 Feb

 About 2 Years ago I bought a Enzer GPS GALILEO at Pick 'n Pay Greenstone.
I was assured by the Salesstaff ,that i can get updates for the installed Roadmaps from the
Website of ENZER. On the Enzer Website there was in the last 2 Years no new Updates only always
the same old Updates ??
There is some 5 Year old suburbs near Edenvale ,where a lot of Roads are missing on the Roadmaps
This is unacceptable and the Phonenumber of Enzer on the Website does not work ??
Regards
Werner Abend
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SUPPLIER RESPONSE
Time: 09:50:25
Tue 9 Feb 10

Hello wernerab,


Thank you for your communication about product without updated facilities.

Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction.

Please keep in touch with me using my email address and your reference number below.

We value you as a Pick ‘n Pay customer and are committed to improve continually our service levels.

Yours sincerely
Mmapula Sebati

Customer Care
msebati@pnp.co.za

Pick ‘n Pay Customer Relations reference number 8000064640

CUSTOMER'S FEEDBACK
Time: 16:42
Fri 12 Feb 10		 Over the moon: I received a Phonecall from Rakesh and was told that I can exchange the Enzer GPS for a Garmin.I am happy about this exchange.

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